Warranty & Repairs

Warranty & Repairs

Watches

Your Relic watch is warrantied by Relic for a period of 12 years from the date of purchase under the terms and conditions of this warranty. The Relic warranty covers material and manufacturing defects.

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced at the sole discretion of Metro Service Center free of repair charges if it proves to be defective in material or workmanship under normal use. An $8.50 return shipping and handling fee will apply to all warranty service.

If the problem you are having with your watch is not covered by our warranty, or if your warranty has expired, the service and repair charges are as follows:

  • $45.00 for the repair of all components not covered under warranty; this includes the return shipping and handling fee.
  • $18.50 for battery replacement; this includes return shipping and handling fee.

The Manufacturer's Warranty Does Not Cover:

  • Battery, case, crystal, strap, or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage unless marked water-resistant.
  • Repairs if the watch was not originally purchased from an authorized Relic retailer.

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

Should service be required, please send your watch, a copy of your sales receipt, a completed Watch Repair Form (click here to download form), and payment to:

Metro Service Center

ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238

Note: This address is for mail-in only.

Please allow up to two to four weeks from the date we receive your package for your watch to go through the repair process.

International Repairs

Canada Metro Service Centre–Canada
214 KING STREET WEST-SUITE #601
TORONTO, ONTARIO
M5H 3S6
1-800-699-0556
service@metroservicecentrecanada.ca
ECUADOR FOSSIL
C.C. Mall del Sol
Av Juan Tanca Marengo y Francisco de Orellana
Guayaquil, Ecuador
Telephone (593) 4-2082098
ECUADOR FOSSIL
Quicentro Shopping
Av NNUU y Shyris
Quito, Ecuador
Telephone: (593) 2-2464475
ECUADOR Grupo Viertina
Tomás Bermur N39-242 y Francisco Urrutia
Quito, Ecuador
Telephone: (593) 2 352 0537
ECUADOR KRONOS
C.C. Mall el Jardín
Av Amazonas y República
Quito, Ecuador
Telephone (593) 2-2980018
France SAV Fossil France
Rue du Martelberg
BP 80023 MONSWILLER
67701 SAVERNE CEDEX-France
Tel : +33 3.88.02.18.08
Fax : +33 3.88.02.18.09
sav@fossil.fr
INDIA Fossil India Pvt. Ltd.
621, 12th Main,
HAL II Stage, Indiranagar,
Bangalore 560 008
India
P: 18604253747
F: +91 80 2521 6399
service.in@fossil.com
Indonesia Watch Care Centre
Menara Sudirman Level 8
Jl. Menara Sudirman Kav. 60
Jakarta 12190
Indonesia
Tel: +62 21 29272744
Fax: +62 21 29272745
JAPAN Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
Japan
TEL : 03-5992-4611
FAX : 045-450-6243
Malaysia Fossil Time Malaysia Sdn Bhd
Suite 14.04, 14th Floor Menara Atlan
161B, Jalan Ampang
50450 Kuala Lumpur
Tel: 603-2180 6688
MEXICO GLOBAL TIME
R.F.C. SRG-12061144A
Chimalhuacan #3574
Torre A Lado B
Colonia Ciudad del Sol
45050 Zapopan Jalisco
Tel.(33).31.21.60.64
Email: servicio@fossil.com.mx
Mexico GLOBAL TIME
R.F.C. SRG-12061144A
Ejercito Nacional # 539 Piso 8
Col.Granada
Del Miguel Hidalgo
11520 Mexico, DF
T.(55).56.11.04.56
(55).56.11.63.47 servicio@fossil.com.mx
MEXICO GLOBAL TIME
R.F.C. SRG-12061144A
Hidalgo # 480, PTE L-3
Cto. Com. Plaza Dorada
Col Centro
64000 Monterrey, N.L.
Tel. (81).89.89.86.33
(800).727.86.54
Email: servicio@fossil.com.mx
UNITED STATES OF AMERICA Metro Service Center - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
Tel: 800-842-8621

Contact Customer Care

1-888-95R-ELIC
Contact us

Hours: 7am - 9pm CST, Mon-Fri
9:30am - 6pm CST, Sat

Your satisfaction is 100% guaranteed. All items in your order can be returned to Relic 90 days from the purchase date for a complete refund if you are unsatisfied. The returned product must be in new condition. Detailed return instructions will be included with your order.

TO ORDER BY PHONE

1-888-95R-ELIC
(1.888.957.3542)

TO CONTACT US BY MAIL

Customer Care Department
c/o Relic
901 S. Central Expressway
Richardson, TX 75080

FOR WARRANTY AND REPAIR RELATED INQUIRIES

1-800-842-8621
Hours: 7am - 9pm CST, Mon-Fri,
9:30am - 6pm CST, Sat

TO MAIL IN REPAIRS (US ONLY)

Metro Service Center
Attn: Repairs
10615 Sanden Drive
Dallas, TX 75238

CORPORATE HEADQUARTERS

Relic
901 S. Central Expressway
Richardson, TX 75080