Warranty & Repairs

Warranty & Repairs

Watches

Your Relic watch is warrantied by Relic for a period of 12 years from the date of purchase under the terms and conditions of this warranty. The Relic warranty covers material and manufacturing defects.

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced at the sole discretion of Metro Service Center free of repair charges if it proves to be defective in material or workmanship under normal use. An $8.50 return shipping and handling fee will apply to all warranty service.

If the problem you are having with your watch is not covered by our warranty, or if your warranty has expired, the service and repair charges are as follows:

  • $45.00 for the repair of all components not covered under warranty; this includes the return shipping and handling fee.
  • $18.50 for battery replacement; this includes return shipping and handling fee.

The Manufacturer's Warranty Does Not Cover:

  • Battery, case, crystal, strap, or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage unless marked water-resistant.
  • Repairs if the watch was not originally purchased from an authorized Relic retailer.

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

Should service be required, please send your watch, a copy of your sales receipt, a completed Watch Repair Form (click here to download form), and payment to:

Metro Service Center

ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238

Note: This address is for mail-in only.

Please allow up to two to four weeks from the date we receive your package for your watch to go through the repair process.

International Repairs

ARGENTINA Joyeria Di Maio
Attn: Julieta
Pierina Dealessi 548 Loc 6
Madero Center
Buenos Aires
Argentina
C. P (1107)
T: 11 5218-3729
E: julieta@demaiojoyeria.com.ar
AUSTRALIA Fossil Australia Service Centre
P.O. Box 6277
Frenchs Forest 2086
Australia
T: 02 8977 8086
T: 1800 818 853 (toll free)
F: 02 8977 8038
E: customercare.au@fossil.com
CANADA Metro Service Centre–Canada
214 KING STREET WEST-SUITE #601
TORONTO, ONTARIO
M5H 3S6
T: 1-800-699-0556
E: service@metroservicecentrecanada.ca
INDIA Fossil India Pvt. Ltd.
621, 12th Main,
HAL II Stage, Indiranagar,
Bangalore 560 008
India
T: 18604253747
F: +91 80 2521 6399
E: service.in@fossil.com
INDONESIA Watch Care Centre
Menara Sudirman Level 8
Jl. Menara Sudirman Kav. 60
Jakarta 12190
Indonesia
T: +62 21 29272744
F: +62 21 29272745
MEXICO Global Time
Av. Ejército Nacional No.884 Despacho 604
Sexto Piso
Entre Sócrates y Platón
Col. Polanco
Delegación Miguel Hidalgo C.P. 11560
T: (01555) 611 0456
T: (01555) 611 6347
E: servicio@fossil.com.mx
MEXICO Global Time
Chimalhuacán No.3574-A
Cd. Del Sol Zapopan Jalisco C.P. 45050
T: 01333 121 60 64
E: servicio@fossil.com.mx
MEXICO Global Time
Calle Hidalgo No.433 Poniente
Entre Rayón y Aldama Col. Centro
Entre Rayón y Aldama Col. Centro
T: (0181) 2089 3307, 8989 8634, 1492 3122 Y 1492 3123
E: servicio@fossil.com.mx
UNITED STATES OF AMERICA Metro Service Center - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
T: 800-842-8621
E: service@metroservicecenter.com

Contact Customer Care

1-888-95R-ELIC
Contact us

Hours: 7am - 9pm CST, Mon-Fri
9:30am - 6pm CST, Sat

Your satisfaction is 100% guaranteed. All items in your order can be returned to Relic 90 days from the purchase date for a complete refund if you are unsatisfied. The returned product must be in new condition. Detailed return instructions will be included with your order.

TO ORDER BY PHONE

1-888-95R-ELIC
(1.888.957.3542)

TO CONTACT US BY MAIL

Customer Care Department
c/o Relic
901 S. Central Expressway
Richardson, TX 75080

FOR WARRANTY AND REPAIR RELATED INQUIRIES

1-800-842-8621
Hours: 7am - 9pm CST, Mon-Fri,
9:30am - 6pm CST, Sat

TO MAIL IN REPAIRS (US ONLY)

Metro Service Center
Attn: Repairs
10615 Sanden Drive
Dallas, TX 75238

CORPORATE HEADQUARTERS

Relic
901 S. Central Expressway
Richardson, TX 75080